Support

FAQ

"Doesn't my phone already search my photos?" It searches what is in the picture — a beach, a dog, some text. It does not reach your contacts, your calendar, your notes or your documents, and asked for a contact by name it gives you a handful out of hundreds. Add your photos in the buckets they belong in — or let automatic filing do it — and you get every photo of that contact you have.

"Is my information safe?" Your objects stay on your phone, and no account is required. You can write a backup to a file you keep. Faces, places, objects and what is happening in your pictures are read on your phone too, premium features included, and no picture is sent anywhere.

"Can I delete my pictures by mistake?" No. Nothing is deleted unless you ask for it, select the pictures, read a screen naming what will go, and confirm on your phone as well. The automatic clean-up lets you mark objects to keep, move or discard, then offers you the choice to restore them, move them, or delete them from your phone — and a delete asks you a second time. Even then, Buckets never deletes a picture permanently: a deleted picture goes to your phone's own Trash, or to Recently Deleted on an iPhone, where your gallery can restore it for about thirty days. On a phone with neither, Buckets will not delete at all, and offers to move the pictures into a gallery folder instead.

"How many languages?" Sixteen: English, Thai, Simplified Chinese, Traditional Chinese, Japanese, Korean, Vietnamese, Hindi, Indonesian, Arabic, Russian, Spanish, Portuguese, German, French and Turkish.

Buying Premium

Does Premium expire? No. Premium is a one-time purchase with no subscription.

How do I get Premium on a new phone? Premium comes back on a phone signed in to the same App Store, Google Play or Galaxy Store account.